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Decentralized Democracy

House Hansard - 68

44th Parl. 1st Sess.
May 10, 2022 10:00AM
Context: House Hansard - 68 - May/10/22
Mr. Kelly McCauley (Edmonton West, CPC)
  • May/10/22 2:52:47 p.m.
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Mr. Speaker, in response to the passport delay crisis at Service Canada, Liberal after Liberal has stated it was “all hands on deck” and Service Canada was working 24-7 to address the issue to help Canadians, yet at a Service Canada office in Edmonton, there is a poster at the door that says they will only help people if they are travelling within five days due to reduced capability. Only with the Liberal government could we spend more money and end up with less service to Canadians. When will the minister acknowledge it is Service Canada, as opposed to “not in service Canada”, and get back to serving Canadians?
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Context: House Hansard - 68 - May/10/22
Hon. Karina Gould (Minister of Families, Children and Social Development, Lib.)
  • May/10/22 2:53:26 p.m.
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Mr. Speaker, as I have stated numerous times in the House, there is an unprecedented demand when it comes to passports, and the reason why Service Canada passport offices are only able to serve people with urgent travel is because of this unprecedented demand. That being said, the 303 Service Canada offices are open to receive passport applications for those who are travelling in a longer period of time. As I have said, Service Canada employees across the country are working overtime evenings and weekends to support Canadians to access their passports in a timely manner.
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Context: House Hansard - 68 - May/10/22
Mr. Kyle Seeback (Dufferin—Caledon, CPC)
  • May/10/22 2:56:37 p.m.
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There is unprecedented demand, Mr. Speaker. Yes, it is very hard to calculate when a five-year or 10-year passport expires. The only person, and the only government, that would be confused by this unprecedented demand is this incoherent, incompetent government. What is truly unprecedented is the staggering incompetence that is putting so many Canadians in an absolutely untenable situation. We have heard about the maybe 500 new employees. It is not fixing anything. Will the minister and the government actually do something to fix this unprecedented disaster?
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Context: House Hansard - 68 - May/10/22
Hon. Karina Gould (Minister of Families, Children and Social Development, Lib.)
  • May/10/22 2:57:21 p.m.
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Mr. Speaker, as I said, over the past two years a number of passports have expired, and Canadians now want to travel again. That being said, two years ago Passport Canada processed 300,000 applications. Last year, it was 1.2 million. In April alone, we had 300,000 passports processed. There is an unprecedented demand, in terms of getting passports processed. We are responding in kind to serve Canadians as quickly as possible. There are additional measures that have been taken, and we will continue to keep these measures in place as long as needed.
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