44th Parl. 1st Sess.
April 20, 2023 10:00AM
- Apr/20/23 4:50:31 p.m.
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Madam Speaker, we request a recorded vote.
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- Apr/20/23 4:50:31 p.m.
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Is the House ready for the question?
Some hon. members: Question.
The Assistant Deputy Speaker (Mrs. Alexandra Mendès): The question is on the motion.
Pursuant to Standing Order 69.1, the first question is on parts 1 and 2, including the schedule to clause 2 of the bill.
If a member of a recognized party present in the House wishes that parts 1 and 2, including the schedule to clause 2 of the bill be carried or carried on division or wishes to request a recorded division, I would invite them to rise and indicate it to the Chair.
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The recorded division on parts 1 and 2, including the schedule to clause 2 of the bill stands deferred.
The next question is on part 3 of the bill.
If a member of a recognized party present in the House wishes that part 3 of the bill be carried or carried on division or wishes to request a recorded division, I would invite them to rise and indicate it to the Chair.
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- Apr/20/23 4:51:12 p.m.
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Madam Speaker, we request a recorded vote.
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The recorded division on part 3 of the bill stands deferred.
Normally at this time, the House would proceed to the taking of the deferred recorded divisions at the second reading stage of the bill. However, pursuant to order made on Thursday, June 23, 2022, the recorded division stands deferred until Monday, April 24, at the expiry of the time provided for Oral Questions.
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- Apr/20/23 4:51:48 p.m.
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Madam Speaker, I suspect if you were to canvass the House, you would find unanimous consent at this time to see the clock at 5:30 p.m. so that we could begin the Private Members' Business hour.
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- Apr/20/23 4:51:48 p.m.
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Is it agreed?
Some hon. members: Agreed.
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There being no motions at report stage, the House will now proceed, without debate, to the putting of the question on the motion to concur in the bill at report stage.
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moved that the bill be concurred in.
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- Apr/20/23 4:53:14 p.m.
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If a member of a recognized party present in the House wishes that the motion be carried or carried on division or wishes to request a recorded division, I would invite them to rise and indicate it to the Chair.
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Is that agreed?
Some hon. members: Agreed.
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- Apr/20/23 4:53:14 p.m.
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Madam Speaker, I would ask that this carry on division.
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moved that the bill be read the third time and passed.
He said: Madam Speaker, it is a good day for Canadians because they are one step closer to knowing what Internet service they are actually paying for.
We all know the story, especially for those who live in rural Canada. Canadians across this country buy expensive Internet services only to realize that they do not receive the speeds that were advertised to them. This is because the government allows Internet companies to sell speeds that Canadians may never get.
The speeds that customers see when they go to purchase Internet are not guaranteed, and they are rarely minimum or average speeds. Instead, the government allows Internet companies to advertise maximum theoretical speeds. Such words as “up to” are used in these advertisements, leading consumers to believe that an Internet service is better than it is.
For example, when a Canadian goes to buy an Internet package, they may purchase download speeds of up to 50 megabits per second and upload speeds of 10 megabits per second. However, they may never get those speeds. A customer does not even know what speeds they are most likely to receive. Some may say that this is illegal; it is false advertising. However, it is not; the government allows it to happen. Bill C-288 addresses this by providing customers with accurate and transparent information. Simply put, it clarifies what an Internet service a customer is buying.
First, this legislation would mandate Internet companies to provide Canadians with typical download and upload speeds and not maximum theoretical speeds. No longer would Canadians be given best-case scenarios. Instead, they would have realistic expectations. This would allow them to make informed decisions about which service best fits their needs and budget.
Second, Bill C-288 would provide Canadians with quality metrics during peak usage times. It is no secret that service quality is better when no one is using the Internet, but we should face it: Most of us are online at the same time as everyone else. Knowing the Internet speed at 7 p.m. is more relevant than knowing the speed at 3 a.m.
The legislation would also initiate a process to allow industry, advocacy groups and the public to work together to develop a model that is in the public's best interest. The Telecommunications Act lacks a public interest component. Therefore, it is very important that any amendment to the Telecommunications Act stresses the importance of putting consumers first. Canadians need to trust the information given to them, and this collaborative approach will help build that trust.
Finally, thanks to a Conservative amendment at the Standing Committee on Industry, Bill C-288 was strengthened by ensuring that it would be properly enforced if passed into law. When Bill C-288 was at committee, no one opposed it. I want to share some of the testimony given by the experts who appeared at committee.
Dr. Reza Rajabiun, a competition policy and telecom strategy expert said: “[Bill C-288] has the potential to achieve its stated objectives of better informing consumers and promoting competition.”
Ms. Erin Knight, a senior campaigner for OpenMedia, was very direct in urging Parliament to pass this bill quickly. She stated:
When you sign up for an Internet plan, you deserve to know what you're paying for before you pay. This legislation will make it so. At the end of the day, it's about truth and transparency. If an Internet provider is advertising certain speeds, consumers have the right to know, before they buy, whether those speeds accurately reflect average performance.
Even the commissioner and CEO of the Commission for Complaints for Telecom-Television Services agreed that a problem exists with misleading speed claims. He said:
In our work, we regularly see complaints that arise when customers think they're buying something but wind up getting something different. Disclosure of service metrics might very well help to avoid this situation.
The commissioner, who rarely comments on public policy, went on to say:
...given the number of Internet service quality complaints that we see, it seems reasonable to conclude that making service metrics available to customers when they subscribe to an Internet service would be a step forward...
I know that some Internet companies have pushed back by claiming that Canadians are getting what they pay for. However, one visit to rural Canada would quickly tell a different story.
My message to the Internet service providers is this: If their service quality is, in fact, as good as they say it is, then they have nothing to worry about. I cannot imagine that Internet companies would be happy if the government allowed Canadians to pay up to the amount on their monthly bills.
Conservatives believe that more competition is needed in our telecom sector, and to improve competition, we must allow Canadians to compare accurate information because, if we make Internet companies disclose what they are selling, Canadians could make more informed decisions on what they want, and if Canadians can clearly see that one Internet service is better than another, they would take their money where they chose to. That would mean that Internet providers that sell poor quality services would be pressured to either upgrade their service or lower their prices.
In closing, I want to go back to the testimony from OpenMedia at the industry committee. Ms. Knight stated, “If we can't do this simple, uncontroversial, pro-consumer move that other countries have already done, I'll be deeply concerned about our ability as a country to make the changes we so desperately need.” I agree. If we cannot pass this simple, uncontroversial, pro-consumer bill, nothing will ever change under the government.
Let us face it. We have a long way to go, and there is a lot that still needs to change, when it comes to connectivity. It was just last month when Canada’s Auditor General confirmed that over a million Canadian households and over 50% of first nations communities still do not have access to high-speed Internet. I will let that sink in. Over one million households and 50% of first nations communities are still not connected. This is despite a government that gallivants across this country announcing billions of dollars with little to show for.
The Liberals say they are improving cellphone service, but if they travelled to rural Canada, they would quickly figure out how bad cellphone service really is. I wonder why, after eight years, Canadians still do not have cellphone coverage, despite the government claiming they do. Maybe it is because the Auditor General also revealed that the government has no targets or timelines for improving cellular services across Canada.
Can anyone believe that there are at least eight bureaucratic programs under the government for connectivity? There are eight bureaucratic programs chasing the same goal, but unable to achieve that one goal. Talk about government gatekeepers getting in the way.
Even when this bill passes, there is plenty more work needed to increase telecom competition, lower prices for consumers and improve connectivity for rural Canadians. This would be only one step in the right direction, but it would be a step that could give Canadians hope, and I am hopeful too, for a Conservative government that would find more solutions for Internet and cellphone users in Canada. Until then, let us do what we can and pass Bill C-288.
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Mr. Speaker, I would have to ask the member what his thoughts are the legislation and how it ultimately got through the committee. The member made reference to the type of support it received from all sides of the House, which I see as a strong positive. I am anticipating that members in the House will even want to see it get through the third reading.
For me, it is all about consumer awareness and protection, and that is the reason I am supporting it. I am wondering if he could provide his thoughts, specifically on why it is so important that, as a House, we recognize this as a consumer protection type of legislation.
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Mr. Speaker, this is a great question. This is why this bill actually started. We realized that Canadian consumers were actually being sold, by Internet service providers, a false bill of goods, and it was legal. That had to change. How would we even know what we are buying?
Like I said in my speech, I cannot imagine someone saying they can pay for up to these theoretical speeds, if they want to buy them. This legislation really brought that to the attention of the whole House, which has obviously caught on to this. I think it would be a really good solution and a small step forward for Canadians buying Internet service.
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Mr. Speaker, I want to thank my colleague for bringing this great bill forward. I was very proud to jointly second it.
He made a comment at the end of his speech that I would like to give him an opportunity to expand upon. It was about how important broadband Internet is and how little we have across Canada right now, especially in rural Canada. I know many parts of my riding do not have it. With the current federal government, the only way to get in contact with federal services is digitally, yet many of my constituents do not even have three megabits per second down and one up.
Could the member expand on why this is so important and why we need high-speed Internet as an essential service for all Canadians?
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Mr. Speaker, the Internet is a reality of modern-day life, but as I said in my speech, can anyone imagine that 50% of first nations are still not covered? They still have no access to Internet. Despite all the billions of dollars that have been spent and all the toil that has gone on across government departments, they are still not connected, never mind the millions of rural homes that are not covered.
It is tremendously important that we address this bill and get it passed to take a small step forward in trying to connect all of Canada.
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Mr. Speaker, I really appreciate my colleague for bringing this bill forward. I used to work in the telecom industry, and simply having clarifying language like the member is bringing forward would be super helpful, from my background and experience. Also, I know making sure that customers have the proper expectations for what they are going to receive would have made my job a lot simpler.
In an effort to bring forward greater transparency, I am just wondering if the member has anything further he would like to say about providing greater transparency for consumers.
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Mr. Speaker, one thing this bill talks about is creating a process where industry and consumers can actually sit down and talk about what their needs are and how they can help each other get connected. That is the part of this bill that I am the most proud of. It is so important, as is setting reasonable expectations for the kind of service people are buying. This bill would help that conversation move forward, and I think it would better our lifestyle, especially in rural Canada, moving forward.
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Mr. Speaker, as I indicated in my question for the member, I look at the legislation as a very positive piece of legislation and there to enhance and protect consumers. I can honestly say that we need to do what we can as a House and as a legislative body to look at ways to enhance protection for consumers. That is the reason we have seen the type of support that the bill has received in second reading, going into committee and now here getting it out of report stage into third reading with the expectation that the legislation will be passing.
The Internet is in many ways an essential service. With respect to the opportunities, they are more than just a social place on the Internet or a place where one can just communicate with friends. Today there is so much activity on the Internet and a lot of that is economic. It is a job creator. It has allowed more life in many of our rural communities and all regions of our country. It does not take too much to establish a website, for example, and establish a small business where people could be selling a product or a service. We are seeing more and more, literally thousands, of these types of entrepreneurs over the Internet.
That is one of the reasons that as a government, over the past six or seven years, we have seen a great desire to enhance rural connectivity. We recognize that, as the Internet continues to be that essential service, we have to ensure that rural communities are receiving the types of connections that are so critically important for those communities to be able to continue to grow and to prosper. That is what happened in many ways because of the Internet, or at least it contributes to it.
Understanding the importance and the essential needs of having an Internet service is a good starting point. If we follow that up with the speed levels and accessibility, then it starts to get right down to the nuts and bolts of what we could and should be doing, which is not only ensuring that communities have Internet but that they also have fast Internet because that does matter. We know it matters.
All we have to do is take a look at the advertising. The member made reference to the type of advertising that Internet service providers will publish. Service providers advertise that for $130 a month, this is the type of speed one could get with their service package. Is it false advertising if in fact people can at three o'clock in the morning click into their Internet and get that particular speed that they talked about for $130 a month? Technically, maybe it is not, but it is definitely somewhat misleading because at the end of the day we all know, understand and appreciate, as the member has pointed out, that if there is a much greater number of people participating on the Internet between six o'clock and 10 o'clock in the evening or on a Sunday morning, they will find that they are not able to achieve that rapid speed, whether uploading or downloading. Therefore, there is a need to ensure that there is more accountability.
I appreciate it, because it is not too often that we get Conservatives recognizing the value of the CRTC. There is a role for the CRTC in this and that is one of the reasons that back in May of last year we had the minister provide a policy directive to the CRTC, which talks about the importance of ensuring competition, enhancing the rights of consumers and promoting lower prices.
We are as concerned with price points for Internet services as we are with those of cellphones, but maybe that is a debate for another day. These are essential services that Canadians are dependent upon and we can appreciate the need for those consumers to be fully informed, or at least for those service providers to be obligated to be more consumer friendly with the type of advertising they are putting out and what they are telling Canadians.
I have had first-hand experience trying to access the Internet in both rural and urban Manitoba, and there is a substantial difference. That is the reason why, I put the question to my colleague across the way that recognized that, first and foremost, the legislation we are talking about today is really about consumer protection.
Often, when we see the contracts that come from these providers, we look at them and say we are interested. We look at the speed we will get for $135 and think it is pretty good. It gives us a sense of how fast that download can occur and how great those computer games are going to be or how quickly we are going to be able to place an order on the computer and get something delivered to our home.
It is in the details, but even on a computer screen, those details are in a microfont. I always find it interesting that, when we get those contracts, there are literally thousands of words to read in a size 6 font, and that is not only in this industry but also in many different industries.
I was at a computer store just about a week or so ago, and I got one of those forms. If I were to have taken my time to read it, I would have been there for another hour. I did not think that would be fair to the consumer behind me, so I just listened to what I was being told and felt comfortable and trusting enough to put my name to it. I do not know exactly what kind of warranty there is and all that kind of stuff, and I hope I never have to find out about the warranty point.
Having a more consumer-friendly market is something we should all strive for because we know that the constituents we represent, just like me in my example, are not necessarily reading all of the details, so when they see the speed they can get for a certain amount of money, the assumption is that 24-7, that will be the speed that will be available to them.
When we talk about 100-plus dollars a month, we are talking roughly $1,500 a year. It is a lot of money. It is a huge commitment, and it is not all that easy to get out of some of those commitments if we find we are disappointed . For example, if we are creating a business, and the window for our business sales and so forth is during that prime time, we may find that we do not have the speed that is necessary. That would be a bit of a disappointment.
That is the reason why, when I think of how government can move forward on this issue, I am glad we see a government that has recognized the importance of making sure people have access to the Internet, that the minister has sent out the directives and that the legislation is before us today.
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