Hon. Marc Gold (Government Representative in the Senate): Thank you for the question and for underlining the very troubling situation that affects so many Canadians waiting for their passport renewals.

I don’t know whether all details are correct. I do know that the government has invested significantly to engage additional personnel to support and supplement the current working staff to address this problem. The challenge is a serious one, and the government is working hard to address it.

I’m advised that the focus is on ensuring that anyone who has travel planned within 25 business days are given priority for service and, although there is no question that processing times are longer than prior to the pandemic and longer than they should reasonably be, 72% of applications are being processed within the service standards.