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Decentralized Democracy

House Hansard - 66

44th Parl. 1st Sess.
May 6, 2022 10:00AM
Context: House Hansard - 66 - May/6/22
Mrs. Laila Goodridge (Fort McMurray—Cold Lake, CPC)
  • May/6/22 11:50:31 a.m.
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Madam Speaker, unfortunately, Canadians deserve more than talking points. Gordon applied for his son's passport by mail in February. After a month, he made request after request, online and by fax, simply for a status update. Then he called and was number 543, and after an hour he gave up. He appealed to his local MP, the Minister of Fisheries and Oceans, but even then he could not get a status update. Clearly, the process is broken. Will the minister drop the talking points and fix this serious problem?
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Context: House Hansard - 66 - May/6/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/6/22 11:51:09 a.m.
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Madam Speaker, I want to thank the hon. member for her advocacy for constituents. We do know this is a frustrating time for many Canadians as they try to use the system. We have simplified the process to replace expired passports and have extended it to those that expired 15 years ago, treating them as renewals rather than new applications. We continue to find every avenue possible to address the needs of Canadians as they wish to travel again. If there is a particular issue that a constituent, such as Gordon, is facing, I would be more than happy to speak to the member about it to see how we can find—
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