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Decentralized Democracy

House Hansard - 78

44th Parl. 1st Sess.
May 31, 2022 10:00AM
Context: House Hansard - 78 - May/31/22
Ms. Michelle Ferreri (Peterborough—Kawartha, CPC)
  • May/31/22 2:48:55 p.m.
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Mr. Speaker, “send your complaints to your MP” is the proposed solution to the outrageous passport delays by the Minister of Families, Children and Social Development. Canadians expect service from Service Canada, yet we know that 11 of 35 passport offices have chronic lineup problems and people are waiting for hours on hold and often get disconnected after waiting. This is not service. This lack of accountability and lack of preparation is unacceptable. When will the minister stop telling Canadians they are doing a great job and actually acknowledge the severity of this issue and serve Canadians?
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Context: House Hansard - 78 - May/31/22
Mr. Matt Jeneroux (Edmonton Riverbend, CPC)
  • May/31/22 2:50:17 p.m.
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Mr. Speaker, my office has been inundated with emails from constituents feeling frustrated by passport delays. Now we are hearing countless stories about missed trips, extra costs and hour-long wait times. Passport Canada’s website still says that it only takes two weeks to process an application, but we know countless numbers of people who applied back in March who are still being told not to book summer travel. The system is failing. What is the minister doing to fix these unacceptable delays?
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