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House Hansard - 197

44th Parl. 1st Sess.
May 15, 2023 11:00AM
Context: House Hansard - 197 - May/15/23
Mr. Taylor Bachrach
  • May/15/23 7:02:38 p.m.
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  • Re: Bill C-47 
Madam Speaker, I appreciate that the parliamentary secretary believes that this third approach at getting it right is going to finally work. However, we have some grave concerns. From a passenger perspective, this is a complex approach that they have to navigate. It is not two steps. First of all, passengers have to complain to the airline about the disruption that has impacted their lives. Then, when the airline gets back to them and denies them compensation, they have to enter this mediation process, and possibly go on to a third stage of obtaining an order. One of the things we are very concerned about is the fact that an order of these mediation processes is not considered to be a decision of the agency. Therefore, the passengers who file the complaint would not have the ability to pursue an appeal under the provisions of the Canada Transportation Act. We are very concerned that Bill C-47's air passenger rights actually reduce the ability of passengers to pursue the full compensation that they are due.
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