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House Hansard - 241

44th Parl. 1st Sess.
October 27, 2023 10:00AM
Context: House Hansard - 241 - Oct/27/23
Mr. Mark Strahl
  • Oct/27/23 10:56:15 a.m.
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Madam Speaker, it adds insult to injury when a passenger has experienced a significant delay or a flight cancellation and has tried to get it resolved with the airline, for the airline to say no, that it does not meet the criteria and that it does not believe the passenger is entitled to compensation. Then, when the passenger disagrees, they file a complaint with the agency of the government that is supposed to adjudicate these things independently. The passenger not only has the insult of having slept on the floor of an airport. They now have to wait 18 months to even have their complaint heard by the agency that is supposed to be there to protect them. That system is also broken. The government has not resourced it well enough. It has not held it accountable enough. I did not get into this in my speech, but the latest information that we have shows that the government has given bonuses to senior executives. All of them have received maximum bonuses for the last two years. We do not have the data for this year yet, but rather than holding them accountable, the government pays them bonuses for their inability to serve Canadian passengers. That is not right. This bill does not address the failures of the CTA, which is another reason we should not support it.
227 words
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