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Decentralized Democracy

House Hansard - 252

44th Parl. 1st Sess.
November 21, 2023 10:00AM
Context: House Hansard - 252 - Nov/21/23
Mr. Xavier Barsalou-Duval
  • Nov/21/23 1:31:53 p.m.
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Madam Speaker, I thank my colleague for his question, but perhaps he could have indulged in a bit of rhetorical flourish at the end, as he usually does when he speaks. I would say it is as if we were going somewhere for a meal and in the end are only served an appetizer. We are left unsatisfied. We would like to see a little more. This bill is like that. It is as if they began the work, but did not see it through to the end. Clearly we would like to see a little more ambition, more substance, something more dynamic. That is what we will do in the committee: ensure that this bill improves things for people. If we now adopt it as it is presented, there is no guarantee it will improve anything, either in terms of the soundscape or service standards. We are not told what the service standards are, and in terms of the soundscape, people will only be consulted once in a while. It is not bad, but it does not guarantee results.
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Context: House Hansard - 252 - Nov/21/23
Hon. Anita Anand (President of the Treasury Board, Lib.)
  • Nov/21/23 2:52:52 p.m.
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Mr. Speaker, Canada's public servants and their families deserve to have access to their benefits as quickly as possible. I have been in close touch with the supplier and have ensured that the supplier will agree to bringing down call wait times to between five and 10 minutes by December 31, opening call centres on weekends as well as introducing escalation processes for those who are not served well. We will always make sure that Canada's public servants are reimbursed for their benefits. We are grateful for their service every single day.
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