It’s an honour for me to rise here today to add some remarks on Bill 200. To my mind, this marks some of the best collaboration I have had the opportunity to witness within this chamber in my six years as a legislator.

We’ve all seen the horrific stories of seniors, people living with disabilities and new Canadians who have been targeted by these insidious HVAC scams. It’s been absolutely unconscionable to see that these companies will end up using ridiculously long contracts that actually are longer than the lifespan of the unit, and that the contracts will also have these appliances accrue interest year over year. What appliance gets more expensive the more you use it? It makes no sense. The fact that they will take a bite out of the value of a homeowner’s home is absolutely unacceptable.

The reason we are here is because the dithering Liberal government did not respond to this crisis properly. They banned door-to-door sales, but yet there was no enforcement to that. It was like they took care of a side issue. They looked at the method of this scam, but not actually the beating heart of this scam itself. The beating heart of this scam is the NOSI or the lien.

Despite the fact that door-to-door sales are banned, these companies have found other ways in, they have pivoted. They will contact people through email, they will set up phone calls, they will tell people that they have won prizes, thereby gaining entry.

I want to thank all of the investigative reporters, whether it’s W5 or CBC Marketplace, who have had hidden-camera investigations, which have really shone a light on what this scam actually is.

It’s been really unfortunate that Liberal inaction has allowed these companies to continue to get away with this for so many years. So here we are today, dealing with this issue in a collaborative, proactive way.

I’ve got to say, I was initially not all that impressed when the government first mentioned the study of NOSIs. I was a little bit worried. I thought it would be imbalanced, unfair and that people wouldn’t receive justice. I’ve been following this for a number of years. It’s something that I’ve cared very passionately about, and I’ve got to say that there’s been so much work done in this space, and as legislators, we cannot ignore what has happened in people’s lives.

After thinking about this for some time, I’ve tried different ways to develop legislation to combat it. There’s been many different approaches, but we have to cut the head off of the snake with this scam. We have to get rid of the beating hart of this scam which is the NOSI or the lien.

I want to thank Dennis Crawford, who has been incredible to work with. He’s done excellent work fighting for and informing people about this scam. And I also want to thank people who came forward and shared their stories with us.

There was Linda Palmieri, a constituent of the MPP from Humber River–Black Creek. We had staff litigation lawyers from the Advocacy Centre for the Elderly, Sarah Tella and Bethanie Pascutto.

This fall, when discussing the consumer protection bill, Bill 168, I was asking this government time and again if retroactivity was going to included within any discussion of NOSIs and we weren’t really given much cause to support any upcoming legislation, because there was really no indication that retroactivity was going to be provided. I was really quite worried that this government wasn’t going to go far enough, so as a result, I tabled my bill, Bill 169, and I want to thank the member for Humber River–Black Creek, our consumer protection critic, I want to thank the member from Waterloo and I want to thank the member from Parkdale–High Park for also being my co-sponsors on this legislation.

I’ve got to say, I did prefer my title, but I decided not to go and change that during Committee of the Whole House. It was the Removing Red Tape for Homeowners (No More Pushy, High-Pressure HVAC Scams) Act, but with that legislation, it did both things: It looked forward and it also looked backward. It included that retroactivity which is central and is key and is something that we must do.

It’s not fair to go and say, “Now is year zero, and we’re going to start looking after people and make sure that they aren’t being scammed.” We need and we have a moral and ethical duty to make sure that people who have been victimized and exploited by this scam are also protected, and so I want to thank the government for including that within Bill 200.

I’ve got to say, on the day when I tabled this legislation along with my co-sponsors, I had the opportunity to ask, in question period—and there aren’t many times where I’m, quite frankly, speechless, but when I asked the Minister of Public and Business Service Delivery about this, and the minister indicated that they would be following Bill 169 and including retroactivity, I was so glad. I’m so glad to see that we, together as legislators, are going to take care of an awful mess that has been left for years—to take care of this predatory, horrible industry which exploits people and takes money out of their pocket.

I want to thank also police services, advocacy organizations—all the people who have been trying to get change within this space for a number of years.

I also want to share some feedback that I have received, and it was written to me:

“Without the opposition pushing this issue forward, the government may not have acted until later, and their action may have been less comprehensive than what has been proposed in the announcement.

“Thank you, Terence, for your leadership on this important public issue!”

I want to also send a message from this Legislature to those predatory scam companies. I want to ask them a question: How on earth is it possible that you can live with yourself when every dollar in your pocket is based on human suffering? I want to ask: How could you look yourself in the mirror and pretend that you’re a decent person? This Legislature today has shown that we are on to your scams. You can try to pivot. You can try and slither away, but we will continue to respond with legislation to make sure that this does not happen to seniors, people living with disabilities and new Canadians. Stop scamming people and put your efforts into a real, decent job.

Thank you very much for the time, Speaker. Again, I commend the Minister of Public and Business Service Delivery. I want to thank all members here for providing me with this opportunity to speak today.