Hon. Donald Neil Plett (Leader of the Opposition): Minister, the Canadian Transportation Agency — the CTA — which is responsible for enforcing the compensation rules when travel plans have been derailed due to flight delays or cancellations, received over 7,000 complaints in May. In August, the CTA said the backlog of complaints had risen to 18,200 following a spike in grievances filed in recent months.

Minister, before you start blaming everyone else and other governments for this backlog, can you please provide us answers to the following questions: How many complaints have the CTA received to date this year for air travel alone? What measure have you taken to address the backlog? And when do you forecast the CTA to have caught up on the backlog of complaints?