Hon. Donald Neil Plett (Leader of the Opposition): Minister, backlogs and complaints seem to be a bit of a theme in your department. According to a report from July, members of the Canadian aviation industry are frustrated with backlogs at Transport Canada that are making it difficult for new and existing pilots to get their licences and medical certificates. Certifications that should only take 30 to 40 days are repeatedly taking a year or longer. To top it off, members are claiming that Transport Canada doesn’t answer the phone, return calls or respond to emails.

Minister, at a time when airlines are scrambling daily to find pilots to fly planes, how do you justify this failure? Again, could you tell us when this backlog will be cleared? Surely this isn’t the fault of the Conservative government.