Senator Gold: Thank you for the question. The government welcomes the Auditor General’s report and accepts the recommendations. Indeed, the Auditor General’s report highlights the challenge that the government has been working to address for many years. The government recognizes that some Canadians, particularly the most vulnerable, still face barriers in accessing government services or benefits for a variety of reasons. For example, they don’t appear in administrative databases, they do not or are not required to file taxes and they are not reflected in the census. It then becomes difficult to remind them to apply for a benefit by mail or telephone because we may not know who they are.

I’m advised that the Reaching All Canadians Initiative, an initiative to eliminate barriers to access and delivery and to ensure more people are getting benefits to which they are entitled, will continue and that the government will expand and strengthen its response to the findings in the audit to which you referred. I am further advised and assured that the government will continue to develop programs and processes to ensure that all Canadians, especially marginalized and underserved people, are able to access services, benefits and support.

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