SoVote

Decentralized Democracy

House Hansard - 66

44th Parl. 1st Sess.
May 6, 2022 10:00AM
Context: House Hansard - 66 - May/6/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/6/22 11:23:56 a.m.
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Madam Speaker, we continue to work to open as many client counters as possible and passport offices. As I mentioned before, we have hired 500 new employees, and we continue to work with workload management and processing technology to increase efficiency in our processing call centres and our offices. We have extended hours both on weekdays and weekends, and we continue to provide as much service as physically possible to Canadians for the service they are entitled to.
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Context: House Hansard - 66 - May/6/22
Mrs. Dominique Vien (Bellechasse—Les Etchemins—Lévis, CPC)
  • May/6/22 11:24:29 a.m.
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Madam Speaker, the problems people are running into right now could have easily been foreseen. Telework works up to a certain point, but in the case of passport offices, employees need to be physically on site to provide proper service. We have all come back to work in person here on Parliament Hill. Why then are Service Canada employees not back at work on site?
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Context: House Hansard - 66 - May/6/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/6/22 11:25:01 a.m.
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Madam Speaker, as mentioned before, we have expanded the passport intake services at over 300 Service Canada offices across the country. We hired and trained over 500 staff already last December. We opened three new processing centres across the country and simplified the services. Canadians, Service Canada and our public service have been working night and day, and we need to thank them for all the work they have done throughout the pandemic. We continue to work with public servants to make sure that Canadians are getting the service they are entitled to.
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Context: House Hansard - 66 - May/6/22
Ms. Ya'ara Saks (Parliamentary Secretary to the Minister of Families, Children and Social Development, Lib.)
  • May/6/22 11:49:55 a.m.
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Madam Speaker, Canadians are travelling again, and we understand that the lines are long and this is difficult and stressful for many. That is why last weekend, 12 of the busiest offices across the country were open throughout the weekend. Service Canada staff continue to work through weekends and through overtime to alleviate backlogs. More counters are being opened at passport offices every single day. The minister and officials continue to explore options to do more, and we continue to push to improve the service standards and help Canadians access the services they are entitled to.
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