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House Hansard - 197

44th Parl. 1st Sess.
May 15, 2023 11:00AM
Context: House Hansard - 197 - May/15/23
Mr. Taylor Bachrach
  • May/15/23 7:02:38 p.m.
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  • Re: Bill C-47 
Madam Speaker, I appreciate that the parliamentary secretary believes that this third approach at getting it right is going to finally work. However, we have some grave concerns. From a passenger perspective, this is a complex approach that they have to navigate. It is not two steps. First of all, passengers have to complain to the airline about the disruption that has impacted their lives. Then, when the airline gets back to them and denies them compensation, they have to enter this mediation process, and possibly go on to a third stage of obtaining an order. One of the things we are very concerned about is the fact that an order of these mediation processes is not considered to be a decision of the agency. Therefore, the passengers who file the complaint would not have the ability to pursue an appeal under the provisions of the Canada Transportation Act. We are very concerned that Bill C-47's air passenger rights actually reduce the ability of passengers to pursue the full compensation that they are due.
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Context: House Hansard - 197 - May/15/23
Ms. Annie Koutrakis
  • May/15/23 7:03:43 p.m.
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  • Re: Bill C-47 
Madam Speaker, the Government of Canada is committed to ensuring that travellers' rights are respected by airlines when air travel does not go according to plan. The proposed amendments to the Canada Transportation Act will increase airlines' burden of proof by requiring them to compensate travellers unless they can prove that a disruption was caused by a circumstance set out in the list of exceptions. The proposed measures would also streamline the processes for administering air travel complaints at the Canadian Transportation Agency and requires the agency to make public a summary of each decision made by complaint resolution officers. This would inform passengers on that same flight whether compensation has been awarded.
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