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Decentralized Democracy

House Hansard - 325

44th Parl. 1st Sess.
June 5, 2024 02:00PM
Context: House Hansard - 325 - Jun/5/24
Mr. Taylor Bachrach (Skeena—Bulkley Valley, NDP)
  • Jun/5/24 3:15:48 p.m.
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Mr. Speaker, air passengers who have been grossly mistreated by the big airlines are having to wait years to have their complaints heard. The backlog of complaints is over 70,000 right now. We just learned of a couple from British Columbia who finally received compensation, only to have Air Canada turn around and sue them. The Liberals promised the strongest air passenger protections in the world, but the reality is the new rules make it easier for the airlines to sue their customers. Strongest in the world? What world is the minister on?
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Context: House Hansard - 325 - Jun/5/24
Mrs. Dominique Vien
  • Jun/5/24 7:14:47 p.m.
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Madam Speaker, I thank my colleague for the question and his comments. I do indeed have the numbers. Unfortunately, I do not have them with me, but I would be happy to send my colleague the data he is looking for on complaints received, which are compiled by the Commission des normes, de l'équité, de la santé et de la sécurité du travail, or CNESST, Quebec's labour board, which is well known in Quebec. The CNESST compiles all this information. My colleague used the word “courage”, which is very important and stands out to me. As he said, it takes courage to make a complaint. In civil society, it takes courage for victims, in particular women, who are experiencing domestic violence, intimate partner violence or various other difficulties, to go to the police to give a statement and file a complaint. It takes a lot of courage, but it also takes time. If the person does not have the time to do it, three months may go by without them realizing what has happened, but by then it is too bad, nothing can be done. It takes courage, but it takes time too.
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