I want to thank my colleague for the presentation. I had already raised earlier the fact that in this bill, there is not rent control for all residential units. That still is a problem. This government is not moving towards vacancy control to control the costs of when a unit becomes empty and new tenants come in.

But I want to talk about another issue where I had a constituent just last week who came in with some very serious concerns about the maintenance of her rental unit and issues with the landlord. When she calls the rental enforcement unit, there’s an automated message that sends her to the website of the Landlord and Tenant Board, who she cannot get a hold of. So the government is talking about more adjudicators, but if you can’t get through to file a complaint, you can’t actually get to the adjudication process. She has some disabilities that actually make it very difficult for her to go online, something this government is moving more towards and taking the human aspect out of it.

But I’ve also heard from landlords that are experiencing this same terrible cycle of not being able to get through to the Landlord and Tenant Board, not being able to reach someone to actually file a complaint if they do have a problematic tenant. So I’m wondering if my colleague could tell me, do you see anything in this bill that’s actually going to address those issues, whether that’s from the tenants’ side or from the landlords’ side?